PTEN
Client Area
Technical support

What has stopped working? Give us the right context.

Impact, behaviour and evidence speed up the fix.

Open a request in the Client Area →Call support
ImpactEvidenceValidation
Triagecontext first

There is an impact, but the operation carries on.

Describe the behaviour, the affected user and an example.

Open a request

Support runs through the Client Area.

Every request is logged, with history and an owner. You always know where it stands.

When you open the request, include:

  • the company and who is affected;
  • the system or area that stopped;
  • what happened and how to reproduce it;
  • the urgency — normal, high or operation blocked.
Go to the Client Area →

No access yet, or is the operation down? Call +351 923 224 324 or email info@erp24.pt.