Bitrix24 support in Portugal, in your own language.
Anyone who licenses Bitrix24 through ERP24 speaks to people who know their operation — not to an international help desk that has never seen it. A Gold Partner since 2014, with more than 300 Portuguese companies running on the platform.
What support covers
Usage questions
How to get things done day to day: pipelines, tasks, reports, permissions. We answer the people who use it, not only the administrators.Configuration changes
The operation changes and the platform has to keep up: new fields, stages, automations, users.Troubleshooting
When something stops working, we handle the diagnosis and the fix, including whatever has to go through Bitrix24 internationally.Integrations
Invoicing, payments, telephony and in-house systems. Whoever implemented it is who supports it.How to open a request
- Describe what stopped working. The impact, who is affected and one concrete example solve half the problem before anyone touches it.
- Choose the urgency. A blocked operation is not the same as an annoyance you can work around — and it is handled differently.
- Follow it. Every request is logged, with an owner and history, in the same place where you work.
Open one at erp24.pt/suporte-tecnico/ or call +351 923 224 324, Monday to Friday, 9am to 6pm.
Support is not the same as ongoing improvement
Support fixes what stopped working. Ongoing support does something else: it measures results, reviews priorities and improves processes, systems and data every month. A company with support alone keeps running; a company with ongoing support gets better. See the method.
Frequently asked questions
Who provides Bitrix24 support in Portugal?
ERP24, an official Bitrix24 partner in Portugal since 2014, provides local support to anyone who licenses through it. It covers usage questions, configuration changes and troubleshooting, without depending on international support.
Is support included in the licence?
The Bitrix24 licence gives you access to the vendor's support, in English. ERP24's local support is for those who license through it — and it is the team that knows your company's configuration.
What if Bitrix24 was not implemented by ERP24?
We also work with platforms implemented by others. In that case we start by understanding how it is configured, because supporting an operation you do not know is guesswork.
What is the response time?
It depends on the urgency of the request and the agreement in place. A blocked operation takes priority over everything else. Tell us the real impact when you open the request — that is what sets the queue.
